POCHÉ Gift Card
Import tax and duties included
Delivery:
Enjoy complimentary delivery and returns within the UK and EU.
For international orders, free delivery and returns are offered on orders exceeding 300 USD. Orders below 300 USD will incur a nominal fee of 30 USD for shipping.
Shipping Times:
- Europe: 2-6 business days
- UK: 2-4 business days
- Rest of the World: 5-10 business days
Return Policy:
Free returns are available within 14 days of the delivery date for all online orders.
Important Note on Returns:
Refunds are applicable only to regularly priced items. Unfortunately, sale items are non-refundable.
We're unable to accept returns on items purchased from our stockists. Please contact them directly to process your return.
For any inquiries or assistance, please reach out to our dedicated customer service support at sales@pochejewelry.com
At POCHÉ, each handcrafted piece is backed by our 6-month Warranty. We guarantee the quality of our jewelry against material or workmanship defects during this time.
Crafted by top manufacturers, our responsibly sourced pieces are built to last. However, please note that our warranty does not cover lost items, scratches, or color fading from regular wear and tear, improper use or storage, or modifications by third parties.
To initiate a warranty claim, please contact us via email at sales@pochejewelry.com. Our team will respond within 1-2 business days with further instructions.
Important Reminders:
• Purchases made through third-party vendors are not covered under POCHÉ’s warranty. Please contact the vendor directly for assistance.
• We advise against having our products serviced by outside jewelers, as this may void any potential for refund or replacement.
• Defective pieces may need to be returned to us for inspection and quality auditing.
• Promotional products are excluded from our warranty policy
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